Hi there! This article will help you update your settings to be compatible with the latest security settings for Clickcom’s email servers.

IMPORTANT:

The screenshots below are for reference only. They are to guide you through the instructions so you know you are in the right place. Please read the written instructions for exact details of what settings you should be changing.

General Instructions – Please Read!:

  • When you see ‘yourdomain.com’ in the instructions below, replace that text with your actual domain
  • The lines that are bolded and underlined are the most important steps, the rest are just steps to get there.
  • If. after following the appropriate steps in this article, you still are having trouble sending emails, try changing the SMTP port to 26. This change will occur in the same place as the other SMTP settings. Click here for details.
  • If none of the steps below help you, please fill out an email repair request form. Please ensure that you have tried the appropriate steps for your email client below, as this will have to be done before any more investigation can be done into your situation.

For Outlook 2010/2007:

Step 1

Open Microsoft Outlook

Step 2

Click on the ‘File’ tab in the menu across the top, then click on the ‘Info’ tab on the menu running down the left hand side.

Outlook 2010 - Step 1a - Go to the File tab

Step 3

Click on ‘Account Settings’ then click the drop-down button titled ‘Account Settings…’

Outlook 2010 - Step 2 - Click Account settings

Step 4

Select your email account from the list, then click ‘Change…’

Outlook 2010 - Step 4 - Click the Change button

Step 5

Click the ‘More Settings…’ button.

Outlook 2010 - Step 5 - Click the More Settings button

Step 6

Select the ‘Outgoing Server’ tab at the top.

Outlook 2010 - Step 6 - Select the Outgoing Server tab

Step 7

Check the box labeled ‘My outgoing server (SMTP) requires authentication’.
Click ‘OK’

Outlook 2010 - Step 7 - Check the box My outgoing server (SMTP) requires authentication

Step 8

Click ‘Next >’.

Outlook 2010 - Step 8 - Click Next

Step 9

In the next window, click ‘Finish’

In the ‘Account Settings’ window click ‘Close’

For Outlook Express:

From the main screen of OE open the ‘Tools’ menu and then select ‘Accounts…’

Select the ‘Mail’ tab

Click on the email account to modify – this will cause it to become highlighted

Click on the ‘Properties’ button

Click on the ‘Servers’ tab.

Tick the box next to ‘My server requires authentication’

Click the ‘Ok’ button

For iOS:

1. Press to select “Settings” from your SpringBoard.

iphone

2. Press to select “Mail” from the “Settings” menu.

iphone

3. Select “Add Account” from the “Mail” menu.

iphone

4. Select “Other”.

iphone

5. Select “IMAP”. Enter your name in the “Name” field, your full email address (you@yourdomain.com) in the “Address” field and a description for the account in the “Description” field.

iphone

6. Scroll down and input the settings for your Incoming Mail Server. Enter “mail.yourdomain.com” in the “Host Name” field. Enter your full email address in the “User Name” field and your password in the “Password” field.

7. Scroll down and input the settings for the Outgoing Mail Server (SMTP). Enter “mail.yourdomain.com” in the “Host Name” field and replacing “yourdomain.com” with your own domain name. Enter your full email address in the “User Name” field and your password in the “Password” field.Click “Finish”. Press the “Save” button in the top right hand side of the screen.

iphone

8. Mail will then check your mail settings. It will verify your settings and add the email account. Now when you press Mail it will take you to your mail account.

iphone

9. Press to select “Settings” from your SpringBoard.

iphone

10. Press to select “Mail” from the “Settings” menu.

iphone

11. Select the email account that you have just created.

iphone

12. Scroll down and press “Advanced”.

iphone

13. Make sure “Use SSL” is turned “OFF” in both “Outgoing Settings” and “Incoming Settings”. Your set-up is now complete.

iphone

For Mac Mail

Open the Mac Mail program.

Under the Mail menu select Preferences.

The Accounts window will open.

Snow Leopard 10.6 - Mac Mail - Step 2 - Open Mail menu and click Preferences

Click on the Accounts icon at the top of the page.

In the left window pane click on the name of your mail account.

At the bottom of the page, in the Outgoing Mail Server (SMTP) section, click on Server Settings.

Snow Leopard 10.6 - Mac Mail - Step 3 - Click edit SMTP Server List

For Outgoing Mail Server type: mail.yourdomain.com

In the Server port box type: 25

Authentication should be set to Password.

Your user name and password should be the same as the incoming settings (you@yourdomain.com).

Click OK

Close the Accounts window.

When prompted click Save.

To make sure the new settings take effect, close and re-open the Mail program.

SMTP Port Settings:

Outlook Express, 2010, or 2003:

Look under the Advanced tab of the email settings you were in earlier. This will work on either port 25 or 26.

Outlook 2010 - Step 6 - Go to the Advanced tab and set the SMTP port to 25

For iOS:

Type in port 26 here.

Mac Mail:
In the advanced tab of the window you edited the settings earlier, find the Advanced tab and type in 26 in the outgoing server port.